🚩Wipro is hiring for Assistant Manager/ Deputy Manager -

Management (WFM) for Delhi/ Pune and Chennai location.

PFB the Job Description:

The candidate should have knowledge/ hands on in generating -
Forecasting, Capacity Planning, Scheduling

Knowledge of MS-Office Excel, Word & PowerPoint

Knowledge of atleast one WFM tool like IEX, Aspect, BluePumpkin

WFM Coverage

Preparing forecasts for volume, productivity and shrinkages

Generating volume handle capacity

Working on Planning Assumption & analyzing trends, Value add and
observation Process Performance

Maintaining headcount planners

Excellent Verbal & communication Skills & presentation skills

Good to have skills 

Exposure to atleast one of the Voice ACD tools like Avaya CMS, Nortel,
Genesys etc.

Good Interpersonal & people management skills with problem solving
approach

Utilization optimization opportunity identification

Understanding the customer requirements

Providing the solution to meet the customer requirements

Customer Relationship

End to End WFM Support